The Power of a Few Kind Words | Guideposts

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03/29/20

 

“A little lesson for all of us.”  Admin

 

Fedex was supposed to be known for its speedy delivery. I shot a look at the clock on the wall. Again. It was almost 4 p.m. What is taking so long? I thought.

 

“Found it!” the clerk said, holding up the mailing label he’d been digging for. Did he expect a reward?

 

The clerk had warned me this wasn’t going to be easy. As soon as I walked in he announced, “I’m a newbie.” He also told me his name, which I’d already forgotten in the long while I’d been standing there watching him search for the right label. And price. And the right box.

 

He slipped the books I was sending inside and turned the box over. The books thunked to the other end. It took everything I had not to roll my eyes. “Maybe put a piece of cardboard in there. To stabilize them.”

 

“Oh! Good idea,” he said. He went off to find a piece of cardboard. I tapped my foot on the floor. Drummed my fingers on the counter. Finally I just crossed my arms across my chest and leaned on the counter with a heavy sigh. If that doesn’t give him the message, nothing will, I thought.

 

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